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One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More



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Do you need greeters or should you avoid them? That... Read More
Good customer service just isn't enough anymore in the marketplace... Read More
Customer service is an essential component of any business. Clearly,... Read More
Are you concerned about customer loyalty? Are your customers so... Read More
Have you ever been in a department store and known... Read More
A couple of years ago I had a call from... Read More
If you're still dreaming about raising outside capital for your... Read More
In a mobile detail or mobile car wash business you... Read More
Outsourcing seems to be the new-new thing and approximately 50%... Read More
I hate to sound like one of those cheesy get-rich-quick... Read More
Businesses like to brag in their advertising about quality of... Read More
You've heard it all before when it comes to stats... Read More
Sales is tough to get right, and depends on retaining... Read More
There is a battle in Call Centers. The teams are... Read More
In today's demanding economy, the first line of any business... Read More
Yesterday I went to buy a sandwich at a franchised... Read More
Our challenge as the business owner/sales person answering the telephone,... Read More
- Excerpt from Richard Saporito's latest e-book "How to Improve... Read More
In my day to day practice in strategic human resource... Read More
If you're like me, you've had plenty of experience with... Read More
Traditional marketing strategies encourage business owners to continually grow their... Read More
If you think customer relationship management is just a piece... Read More
Businesses that fail, often forget to seek out the customer... Read More
Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile... Read More
Which is more important the technology or the customer?The one... Read More
Welcome to the inaugural issue of Human Tech Tips --... Read More
Every business owner should have a picture of his or... Read More
I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More
Improving customer service starts at the top - with us... Read More
"Hi this is Randy. Leave me a message after the... Read More
I spent some twenty years in the corporate world, for... Read More
According to a Forum Corporation survey of commercial customers lost... Read More
The call center represents your first line of communication with... Read More
Call center solutions solve a range of age-old problems. As... Read More
Some businesses have slow paying customers or past due balances... Read More
1. It's all about the customer. Some companies focus too... Read More
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers... Read More
If you think customer relationship management is just a piece... Read More
In my day to day practice in strategic human resource... Read More
It should be a straightforward business scenario: making sure that... Read More
Customer support is very important when you're running a business,... Read More
Last night I was at my computer and a Skype... Read More
The world of customer service is rapidly changing. Thirty years... Read More
Customer service is an essential component of any business. Clearly,... Read More
If you're like me, you've had plenty of experience with... Read More
Customer Service is a blessing and a curse; a blessing... Read More
Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile... Read More
Oh, what has happened to the carbon-based organizational interface? Many... Read More
What customers really want can be divided into two areas.Firstly... Read More
It's The Little Things That Make or Break a Small... Read More
If you have integrity, nothing else matters. If you don't... Read More
Have you ever called a company and been greeted with... Read More
If you want to last a long time in business... Read More
Running a business is about providing goods and services to... Read More
Every time my firm conducts communication skills training, we know... Read More
The defintion of Customer Relationship Management (CRM) that I favor... Read More
I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More
I returned a rental car at an airport yesterday. As... Read More
A few weeks ago we conducted our annual "Customer Experience... Read More
No matter how hard you try, in business you simply... Read More
As I waited for an answer to my VCR inquiry... Read More
I got it into my head sometime in December 2004... Read More
I hate to sound like one of those cheesy get-rich-quick... Read More
Loyal customers are the foundation of almost every business. Going... Read More
One of my classes in management focused on the repeat... Read More
Today, there are situations when we actually add a "middle... Read More
Periodically every sales person encounters the customer who refuses to... Read More
We all want great service, whether we are buying our... Read More
One of the mantras we hear repeatedly in business is... Read More
Historically, customer service was delivered over the phone or in... Read More
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