- Home
- >
- Customer Service
|
|
|
|
|
|
|
Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
You Bever Know Who Youre Serving
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More
Clients... and 38 ways to communicate with them
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More
Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
Losing Angry Customers
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More
Making The Most Of Newsletters
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More
Bakersfield Now
Renew Grid
s (PG&E) smart grid deployment has determined that advanced meters are accurate, the utility's customer-service strategies related to the rollout have been ...
= Review Finds PG&E Meters Work, But Customer Service ShoddyTrading Markets (press release)
Study faults PG&E's customer service, not SmartMetersBakersfield Californian
PUC: PG&E SmartMeters OK, but company needs better customer serviceMarin Independent-Journal
San Francisco Chronicle -San Jose Mercury News -New York Times (blog)
all 154 news articles »
The Atlantic (blog)
Below the fold is an actual letter I wrote to the customer service people at Verizon Wireless. Once upon a summer job I answered phones at Mazda Motors of ...
Best Customer Service Reps Bend the Rules.Tapped (blog)
all 2 news articles »
TechRepublic
It assesses the state of customer service issues specifically, what the support industry does and how well it does it. (Is this item miscategorized? ...
and more »
PR Newswire (press release)
A staunch dedication to customer service and project management expertise has earned PNT many referrals and contributed to low customer attrition. ...
and more »
The Business Insider
The Business Insider
Everyone knows that the contemporary customer is mad as hell, too—fed up with inept service, indifferent employees, and customer-service departments that ...
3 Unthinkable Things the Recession Has CausedTIME (blog)
all 3 news articles »
PR Newswire (press release)
"They are the front line of customer service and need the most accurate information to be able to resolve customer problems in a timely and efficient manner ...
Arris launches ServAssure Live!Telecompaper (subscription)
all 23 news articles »
Bradenton Herald
Because customer service errors are so glaring and so easy to fix, I focus heavily on this topic in my ...
and more »
The Post-Standard - Syracuse.com (blog)
Wicked Local (blog)
In addition to its field and operations support teams, the company has enhanced its Customer Contact Center services to make certain all calls will be ...
What should you do if your power goes out?WBZ
National Grid Begins Preparations in Anticipation of Hurricane Earl Arrival ...ReadMedia (press release)
all 11 news articles »
TMCnet
Their customer support is knowledgeable and available 24/7, company officials said. “Nextiva's Customer Service helped solve our issue when the password we ...
Nextiva Fax Service Added to InternetFaxProvider.comPR Web (press release)
all 2 news articles »
NBC Philadelphia
I'm always quick to point out poor customer service and quick to come to the aid of viewers who ask me to help after they've been shafted. ...
|
|||||
|
|
|
|||
RETAIL GREETERS: Sales Builders or Customer Turnoff?
Do you need greeters or should you avoid them? That... Read More
Are You Giving Your Customers Enough Reasons To Return To Your Business?
Good customer service just isn't enough anymore in the marketplace... Read More
How to Provide Instant Customer Service
Customer service is an essential component of any business. Clearly,... Read More
Can Three Words In Websters Dictionary Be The Key To Customer Loyalty?
Are you concerned about customer loyalty? Are your customers so... Read More
Customer Feedback: Everyone has an Opinion - USE IT!
Have you ever been in a department store and known... Read More
Difficult Customers - Theres No Such Thing
A couple of years ago I had a call from... Read More
Leverage Customer Capital First
If you're still dreaming about raising outside capital for your... Read More
Setting Up a Customer of the Week Program for a Mobile Car Wash
In a mobile detail or mobile car wash business you... Read More
Outsourcing: The Unspoken Costs
Outsourcing seems to be the new-new thing and approximately 50%... Read More
How To Boost Your Bottom Line With Two Little Words
I hate to sound like one of those cheesy get-rich-quick... Read More
Committed To Your Customer? Prove It When They Complain!
Businesses like to brag in their advertising about quality of... Read More
Cheap To Keep
You've heard it all before when it comes to stats... Read More
The Art of Giving Great Service
Sales is tough to get right, and depends on retaining... Read More
Quality vs. Quantity
There is a battle in Call Centers. The teams are... Read More
CRM - Its Relevance
In today's demanding economy, the first line of any business... Read More
The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better
Yesterday I went to buy a sandwich at a franchised... Read More
Finding Out Why a Potential Customer is Calling On You
Our challenge as the business owner/sales person answering the telephone,... Read More
Restaurant Scheduling for Success
- Excerpt from Richard Saporito's latest e-book "How to Improve... Read More
Accountants / Lawyers Do Yourself a Favor - What do Your Customers Want?
In my day to day practice in strategic human resource... Read More
Stellar Customer Service in 10 Simple Steps
If you're like me, you've had plenty of experience with... Read More
Develop Loyal Customers for a Lifetime ? part 1 (1 ? 10)
Traditional marketing strategies encourage business owners to continually grow their... Read More
7 Bits Of Critical Information You Cant Afford NOT To Know About Your Customers
If you think customer relationship management is just a piece... Read More
Make Sure You Get The Customer Perspective
Businesses that fail, often forget to seek out the customer... Read More
Oil Change Customer from Hell or Hoax; You Decide
Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile... Read More
Are You Putting Technology Before Your Customers?
Which is more important the technology or the customer?The one... Read More
How To Kick Your Customer Service Up A Notch!
Welcome to the inaugural issue of Human Tech Tips --... Read More
Customer Service: Why Bears Make Bad Customers
Every business owner should have a picture of his or... Read More
Under Promise & Over Perform: The Art of Managing Customer Expectations
I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More
Improving Customer Service
Improving customer service starts at the top - with us... Read More
How to Transform Your Voicemail into an Effective Medium of Communication
"Hi this is Randy. Leave me a message after the... Read More
How to Succeed in Business Without Compromising Your Integrity
I spent some twenty years in the corporate world, for... Read More
5 Ways Customer Service Managers are Implementing to Increase Customer Focus
According to a Forum Corporation survey of commercial customers lost... Read More
Call Center Software - Your Tool of Choice in Customer Relations
The call center represents your first line of communication with... Read More
Modern Call Center Solutions - Keeping in Touch is the Key
Call center solutions solve a range of age-old problems. As... Read More
How Not to Get Stiffed, Improving Your Collection Procedures
Some businesses have slow paying customers or past due balances... Read More
What You Need to Know About CRM
1. It's all about the customer. Some companies focus too... Read More
What Every Manager Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers... Read More
7 Bits Of Critical Information You Cant Afford NOT To Know About Your Customers
If you think customer relationship management is just a piece... Read More
Accountants / Lawyers Do Yourself a Favor - What do Your Customers Want?
In my day to day practice in strategic human resource... Read More
Proofs of Delivery and Logistics: Speeding Throughput and Avoiding Pitfalls
It should be a straightforward business scenario: making sure that... Read More
4 Easy Steps to Better Online Customer Support
Customer support is very important when you're running a business,... Read More
Do You Want More Profits? - Follow The Golden Rules Of Providing Good Customer Service
Last night I was at my computer and a Skype... Read More
Customer First Customer Service
The world of customer service is rapidly changing. Thirty years... Read More
How to Provide Instant Customer Service
Customer service is an essential component of any business. Clearly,... Read More
Stellar Customer Service in 10 Simple Steps
If you're like me, you've had plenty of experience with... Read More
What Every Employee Should Know About How to See Customers Problems from Their Creative Side
Customer Service is a blessing and a curse; a blessing... Read More
Oil Change Customer from Hell or Hoax; You Decide
Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile... Read More
Hook Me Up With A Human
Oh, what has happened to the carbon-based organizational interface? Many... Read More
Customers - What They Really Want - 6 Secrets of Customer Service
What customers really want can be divided into two areas.Firstly... Read More
You MUST Sweat the Small Stuff
It's The Little Things That Make or Break a Small... Read More
The 7 Principles of Business Integrity
If you have integrity, nothing else matters. If you don't... Read More
Customer Service Is Dying - and Im Not Feeling So Good Myself
Have you ever called a company and been greeted with... Read More
Sales Marketing: 10 High Impact Ways To Improve Your Customer Service
If you want to last a long time in business... Read More
Five Ways To Wow Your Client
Running a business is about providing goods and services to... Read More
Why Communication Skills Dont Work In Customer Service
Every time my firm conducts communication skills training, we know... Read More
What Exactly is Customer Relationship Management?
The defintion of Customer Relationship Management (CRM) that I favor... Read More
Under Promise & Over Perform: The Art of Managing Customer Expectations
I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More
And The Difference is... Attitude
I returned a rental car at an airport yesterday. As... Read More
One of the Secrets of a Great Customer Experience
A few weeks ago we conducted our annual "Customer Experience... Read More
Dealing with Disgruntled Customers
No matter how hard you try, in business you simply... Read More
Customer Service Has Moved Toward Customer Care
As I waited for an answer to my VCR inquiry... Read More
Mexico: Online Ordering?Dont!
I got it into my head sometime in December 2004... Read More
How To Boost Your Bottom Line With Two Little Words
I hate to sound like one of those cheesy get-rich-quick... Read More
Customer Loyalty
Loyal customers are the foundation of almost every business. Going... Read More
The Death of the Loyal Customer
One of my classes in management focused on the repeat... Read More
Dont Eliminate The Middle Man - Add One
Today, there are situations when we actually add a "middle... Read More
When the Customer Demands: Give a Discount or Lose the Order
Periodically every sales person encounters the customer who refuses to... Read More
11 Ways to Get What You Want - Be a Clever Customer!
We all want great service, whether we are buying our... Read More
DONT Give Your Customers What They Want!
One of the mantras we hear repeatedly in business is... Read More
Customer Service and The Human Experience
Historically, customer service was delivered over the phone or in... Read More
|
|